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NetHelpDesk Features...

 

•        Web Portal for customers/staff to log tickets

 

•        Web Portal for remote support staff (incl. PDA/Blackberry access)

 

•        Receive tickets via email - with full threading

 

•        Managerial Overview Dashboard - with Public Display option

 

•        Knowledge Base

 

•        Asset Management with Automatic Asset Discovery

 

•        Technician Time Recording and Calendar

 

•        Advanced SLA Handling with SLA Monitor for Management

 

•        ITIL Compatible

 

•        Easy Intuitive Design

 

•        Process IT / HR / Maintenance requests

 

•        Sales Order Processing

 

•        Supplier Contract Management

 

•        Reporting with Designer and Query Builder

 

•        Billing - Integrates with Quickbooks/Sage

 

References
 
Our software is installed in over 20 countries worldwide and is being used daily by more than 25,000 users. We have a database full of satisfied customers who have given us permission to pass on their details as a reference contact. So please let us know your location and we will send you a relevant reference contact.
 
So why choose NetHelpDesk?
 
We appreciate that by now you have probably spent many days looking at dozens of products and are left wondering which product to choose. Well, here are 5 reasons why NetHelpDesk is different...
 
> All our support staff are Level 3 Engineers or above and have been trained to offer you a support service that is second to none.
 
> We guarantee to answer all support calls within 5 rings.
 
> NetHelpDesk has the most simple system architecture available... no client install required...
 
> Our intuitive interface is based on an 'Outlook' style meaning most users will be instantly familiar with the navigation system.
 
> Our customer focused development strategy allows us to develop our system based on the exact needs of our customers.